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Commercial Banking
The Challenge: Commercial banking is a fiercely competitive business. In
this aggressive marketplace, success is measured by operational efficiency,
lower cost services, and improved customer service while delivering a greater
level of profitability. Compound these challenges with regulatory compliance
requirements and every organization must implement some type of solution.
The Solution: BrightText addresses these challenges by combining our
unparalleled flexibility in document creation with complete control over fixed
documentation requirements. This permits the bank to make rapid and accurate
decisions, and to create documents in effortless compliance with regulatory needs.
BrightText also enables banks to streamline labor-intensive processes such
as internal communications and customer service responses.
Integration: BrightText integrates immediately with any pre-existing
document management solution -- none of which offer anything like the text
malleability and control afforded by our patented technology
Benefits for Commercial Banks
- Configured to adhere to regulatory requirements such as the PATRIOT
Act, Check Truncation Act and Check 21
- Audit all documents, provide accountability – documents
automatically tagged by creator, date, and sub-documents.
- Improve customer relationships through more effective and often
immediate service
- Instant integration into customer account information with a single,
central repository
- Realize immediate ROI though rapid installation
- Improved profitability on banking services
- Instant retrieval
- Eliminate paper-based paper handling costs
- Eliminate document loss and associated contingent liabilities
- Improved security
- Disaster recovery
- Reliable digital archiving
- Increase employee efficiency
- Increase customer base without increasing employee headcount
- Enhanced Customer Relationship Management
Increased Operational Efficiency
BrightText can enhance any system which comprehensively manages electronic
documents in a bank. These documents can include all inbound paper documents
received, electronic documents generated by the bank, emails, application
files, reports, and web pages. Any documents that are a part of a
version/revision lifecycle can be maintained for each iteration and securely stored
for
future management or rollback.
Once documents are available in electronic form, they can be instantly
available for sharing and group collaboration to anyone with the requisite
specified employee security levels. They can be viewed with a web browser, or
integrated into any 3rd party application (such as a core processing system, CRM
solution, legacy line of business application, etc…). BrightText quickly
becomes not just a document creation tool, but also a multifaceted "document
versioning" repository for internal and external electronic communications,
accessible to any authorized viewer from the bank’s business.
Improved Customer Service
BrightText is searchable and XML-enabled. It can be linked to provide
immediate access to customer information, fully integrated with associated data.
This allows any bank employee who has permissions the ability to provide quick
and accurate information to its customers about previous communications,
without the need to perform time-consuming information research. Newly generated
communications can be generated on the fly, instantly trackable via secure
login, and exported as emails, faxes, or automatically loaded into Word
Processing documents and printed.
Ensure Regulatory Compliance
Commercial banks must find an efficient and economical way to adhere to
federal regulatory compliances such as the PATRIOT Act, the Check Truncation Act,
and Check 21. BrightText can be configured to ensure that communications are
in compliance with requirements of the PATRIOT Act.
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