• Education
• Government
• Nonprofits
• Police
• Commercial Banking
• Human Resources
• FabuText

Government

Customer e-Support
The success of any support organization hinges on supplying constituents with immediate and accurate answers to their questions. The Social Security Administration, VA, USPS, Air Force Personnel Center, Marine Corps, the Army and other Federal Government Agencies have a need to quickly, effectively, and cost-efficiently provide electronic information to constituents.

Reducing the initial inquiry burden with intelligent and robust responsiveness means fewer total incoming inquiries for your agents and less time spent crafting messages, providing significant cost savings as your interactions shift from high-cost  transactions to extremely low cost transactions.

BrightText customer service and document management solutions help agencies improve the quality and delivery of the information they provide citizens and employees, while simultaneously helping them to reduce their support costs. As eGov becomes the primary vehicle for the delivery of governmental services, improved online customer service is indispensable.

Our unique, patented technology ensures dynamic and constituent-driven content, with agents responding to new or emerging issues by leveraging the power of recombinant technology.

Internal Efficiencies
On the production side, government agencies are required create and respond to precise, structured information that can be used internally, on the Web, or across agencies and applications. This information may take many forms -- explanations of acceptance or rejection of applications, evaluations of employees or judgements rendered in specific cases -- and to varying degrees must include references to individuated data. 

Any governmental organization which needs to provide communications to customers and/or citizens takes on an enormous burden of writing, whether it is over the Internet or sent via hard copy. This results in work bottlenecks for the individuals charged with creating these reports and responses; the cumulative effect is a buildup of inefficiencies for the organization, with attendant loss of time and money. While it is difficult to measure the cost in terms of drudgery that such repetitive work can visit upon a worker, it is possible to quantify the monetary loss: each hour lost in repetitive content creation can be calculated. Click here to see these calculations for your organization.

BrightText helps local, county, state, and federal agencies respond more efficiently to customers by providing a robust and intuitive means of creating required content and crafting communication messages. Never before in the history of mankind has the ability to express oneself been given such a quantum boost.

Simplifying Content Management
BrightText content management solutions unify content creation, editing, and approval processes in a seamless workflow that assures security requirements, proper checks and balances, and Section 508 compliance. Because our product is XML-compliant and platform-independent, we can integrate effortlessly with any other existing content management tool -- none of which provides anything resembling the powerful BrightText letter-writing or document creation tools.

All XML complexities and code intricacies are hidden  from your internal users, allowing them to reap the benefits of our award-winning user interface.

BrightText is the world leader in pioneering the power of pervasive, seamless information generation. BrightText helps government agencies share their information internally across applications or expose it to other agencies or stakeholders -- extending government services to the Web.

Quick Benefits:
• True personalization and customization
• Slider-modulated content generation
• Multi-user access
• Web-based for ease of integration
• Customer-friendly -- communications tailored to the individual
• Simplifies Searching for Documents
• Automated tracking of document creation and ownership 
• Multiple Output Deliverables
• Searchable by category, individual, document title, date, creator
• Section 508 Compliance
• Workflow configurable to guarantee proper approvals

Security
Multiple levels of security protect sensitive documents and files from unauthorized viewers.  Depending upon the access level of the user, they will see only the list of documents that is appropriate for their security access level.

Your system administrator controls all user names, passwords, security access levels and document sensitivity levels just as he or she always has.

Technical Features:
• Variable user-defined constraints to conform content along whatever dimensions are needed
• Employee-specific Security Access
• User-defined Subject & Document description
• User-defined Categories
• Powerful query capability, using keywords in conjunction with document title, author, owner, and Word-In-Text searching
• Granular levels of modifiability -- by document, paragraph, phrase, or word
• Compatible with ALL file and document formats including word processing & text formats
• Microsoft Windows® NT, 2000 and XP operating environments, as well as Macintosh and Linux
• SQL-compliant database housed securely on our server or yours
• XML-enabled for ease of data transfer to web-based or standalone systems

For more information on how BrightText can improve your customer service and document creation,  contact a federal government account representative today.